Return & Refund Policy

At Coolbottle, we want customers to shop with confidence. This Return & Refund Policy explains when returns may be accepted, how to request a return, who is responsible for return shipping, how refunds are handled, and what to do if an item arrives damaged, defective, or incorrect.

1. Return Window

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or is clearly stated on our website.

Website: https://coolbottle.shop/

2. Eligibility for Returns

To be eligible for a return, the item should:

• Be unused and in its original condition
• Include the original packaging where applicable
• Include any accessories, inserts, tags, or manuals supplied with the product
• Be accompanied by proof of purchase, such as your order number, confirmation email, or receipt

We may request photographs or other information before approving a return.

3. Non-Returnable Items

Returns or refunds may be declined for items that are not eligible, including, where applicable:

• Used, damaged, altered, or modified items where the issue was not caused by Coolbottle
• Items returned after the applicable return period
• Personalized or custom-made products
• Perishable products
• Digital products after access or delivery, where applicable
• Sealed products that cannot reasonably be returned for health or hygiene reasons once opened
• Gift cards
• Final-sale products where clearly marked and permitted by law
• Any product clearly identified as non-returnable where permitted by applicable law

This section does not limit any mandatory consumer rights you may have under applicable law.

4. How to Request a Return

To request a return, contact our customer support team at:

Email: support@coolbottle.shop

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Relevant photographs where necessary

If your return is approved, we will provide return instructions.

Please do not send a product back before receiving return authorization from Coolbottle.

5. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are generally responsible for return shipping costs.

For customer-remorse returns, such as ordering the wrong product or changing your mind, return shipping costs may be the customer's responsibility.

If Coolbottle confirms that an item was delivered damaged, defective, or incorrect, we will provide an appropriate solution based on the circumstances and applicable law.

We recommend using a trackable shipping service when returning an item.

Coolbottle does not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges.

If you would like another product, color, size, or variation, please contact us first. If your original product is eligible for return, you may return it under this policy and place a separate new order.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:

Email: support@coolbottle.shop

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging where relevant

Once the issue has been reviewed and confirmed, an appropriate remedy may include:

• Replacement
• Refund
• Another remedy required under applicable law

Please keep the product and packaging until we advise you how to proceed.

8. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will generally be processed within 5–10 business days after approval.

Because Coolbottle offers Cash on Delivery (COD), COD refunds cannot automatically be returned to the original payment method in the same way as an online card payment. Where a COD refund is approved, our support team will contact you regarding the available refund method and any information reasonably required to complete the refund.

Processing times may vary depending on the refund method used.

9. Cash on Delivery Returns

For Cash on Delivery orders:

• A return must still meet the eligibility requirements in this policy.
• Refusing a parcel at the door does not automatically guarantee a refund or approved return.
• Customers should contact Coolbottle first if they wish to cancel or return an order.
• Repeated refusal of confirmed COD orders may affect eligibility for future orders.

If payment has already been made to the courier and a return is later approved, the refund will be handled according to the approved refund method communicated by our support team.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible:

Email: support@coolbottle.shop

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, the return process may apply after delivery, subject to this policy.

Please also review our separate Cancellation Policy for additional information.

11. Return Address

Please contact us before sending any item back.

If your return is approved and you are instructed to return the item to our business address, use:

Coolbottle
604 Aldenham Lane
Ormond Beach, FL 32174
United States

Please do not send unauthorized returns to this address.

12. Missing Return Packages

Coolbottle is not responsible for return parcels lost in transit where the return shipping was arranged by the customer.

For this reason, we recommend:

• Using a trackable shipping service
• Keeping your shipping receipt
• Retaining the tracking number until your return has been completed

13. Refund Exceptions

Shipping costs or other charges may not be refundable where permitted by applicable law, unless the return results from a damaged, defective, incorrect, or otherwise eligible product issue.

Any mandatory consumer rights that apply to your order remain unaffected.

14. Changes to This Policy

Coolbottle may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, operational requirements, or applicable laws.

Any updated version will be published on:

Website: https://coolbottle.shop/

15. Contact & Business Information

For return requests, refund questions, damaged-item claims, or other support inquiries, please contact us:

Business Name: Coolbottle
Business Days: Monday to Friday, 8:00 AM–5:00 PM
Customer Support: 24/7 Hours
Business Phone: +1 386 451 5257
Email: support@coolbottle.shop
Business Address: 604 Aldenham Lane, Ormond Beach, FL 32174
Website: https://coolbottle.shop/
Response Time: We are committed to responding to all inquiries within 24 hours.