Privacy policy

Effective Date: [Insert Effective Date]

Coolbottle (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit Coolbottle.shop, place an order, contact our customer support team, or otherwise use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website or placing an order, including:

• Full name
• Email address
• Phone number
• Billing address, where applicable
• Shipping and delivery address
• Order and transaction information
• Cash on Delivery order details and payment status
• Customer support messages and other communications
• Device, browser, and IP address information
• Website usage and interaction data
• Cookies and similar tracking information

Because Coolbottle currently offers Cash on Delivery (COD), we do not require customers to submit online credit or debit card details through our website for COD orders.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm, and fulfill your orders
• Arrange shipping and Cash on Delivery services
• Contact you regarding order confirmation, delivery, cancellation, or other order-related matters
• Provide customer support and respond to inquiries
• Improve our website, products, services, and customer experience
• Detect and prevent fraudulent, abusive, or unauthorized activity
• Maintain business, accounting, tax, and operational records
• Comply with applicable laws and regulatory requirements
• Send promotional or marketing communications where permitted by law or with your consent

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

• Performance of a contract or fulfillment of your order
• Compliance with legal or regulatory obligations
• Our legitimate business interests
• Your consent, where required

4. How We Share Your Information

Coolbottle does not sell your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

• Shipping and delivery companies
• Cash on Delivery and logistics service providers
• Website hosting and ecommerce service providers
• Customer service and communication platforms
• Analytics and website performance providers
• Fraud prevention and security providers
• Professional advisers, regulators, law-enforcement authorities, or government agencies where legally required

We only share information that is reasonably necessary for these providers to perform their services.

5. Cash on Delivery Information

Coolbottle currently provides Cash on Delivery (COD) as a payment option.

For COD orders, we may collect and process information such as your name, phone number, shipping address, order value, delivery status, and payment status to complete your order.

Customers should not send sensitive banking information, card numbers, PINs, passwords, or similar financial credentials to us through email, phone, or customer support messages.

6. International Data Transfers

Your information may be processed or stored in locations outside your state or country where our service providers operate.

Where required by applicable law, we take reasonable measures designed to protect personal information transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

• Order fulfillment
• Shipping and delivery
• Customer service
• Accounting and tax obligations
• Fraud prevention
• Legal compliance
• Dispute resolution
• Enforcement of our policies and agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Improve website performance
• Measure website traffic and usage
• Support website security
• Prevent fraudulent activity
• Support analytics and marketing where permitted

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Opt out of eligible marketing communications
• Submit a complaint to an appropriate privacy or data protection authority

To submit a privacy request, contact us at support@coolbottle.shop.

We may need to verify your identity before processing certain privacy requests.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Coolbottle is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of any external services you choose to use.

12. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

13. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications.

You may unsubscribe from eligible marketing communications at any time by using the unsubscribe option provided in the message or by contacting our support team.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages relating to your orders, deliveries, account, or customer service requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal requirements, or technology.

When changes are made, the revised version will be posted on our website with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact & Business Information