Payment Policy

At Coolbottle, we aim to keep the payment process simple, clear, and convenient. This Payment Policy explains the payment method currently available on our website and how Cash on Delivery orders are handled.

1. Accepted Payment Method

Coolbottle currently offers Cash on Delivery (COD) for eligible orders.

With Cash on Delivery, customers can place an order through our website and make payment when the order is delivered.

Website: https://coolbottle.shop/

Any additional payment options introduced in the future will be displayed clearly during checkout.

2. When You Are Charged

For eligible Cash on Delivery orders, payment is not collected when the order is placed online.

Payment is due when the order is delivered to the shipping address provided by the customer.

Customers should make sure that someone is available to receive the parcel and complete the required payment at the time of delivery.

3. Cash on Delivery Order Verification

To help ensure successful delivery and reduce fraudulent or incorrect orders, Coolbottle may verify certain COD orders before dispatch.

Verification may include confirming:

  • Customer name
  • Phone number
  • Shipping address
  • Order details
  • Delivery information

We may contact you by phone, email, or another available communication method where verification is necessary.

4. Payment at Delivery

The amount payable for a COD order will be the final order total shown or communicated during checkout.

Where applicable, this may include:

  • Product price
  • Applicable taxes
  • Shipping charges, if any
  • Other disclosed charges

Coolbottle currently offers free standard shipping across the USA, unless otherwise stated for a particular order or service.

Customers should ensure that the required payment amount is available when the delivery is attempted.

5. Payment Security

Because Coolbottle currently uses Cash on Delivery, customers are generally not required to enter credit or debit card details when placing eligible COD orders.

Coolbottle will never ask you to send sensitive financial information such as:

  • Full credit or debit card numbers
  • PIN codes
  • Online banking passwords
  • Security passwords or verification codes

through email, phone, or customer support messages.

6. Failed Cash on Delivery

A COD order may not be successfully completed if:

  • The customer cannot be reached
  • The delivery address is incorrect or incomplete
  • No one is available to receive the order
  • Payment is not available at the time of delivery
  • The customer refuses the confirmed order

In such cases, the order may be returned or handled according to the carrier's delivery procedures.

Repeated refusal of confirmed COD orders may result in future orders being restricted or declined.

7. Fraud Prevention

To protect Coolbottle and our customers from fraudulent or abusive activity, we reserve the right to review, hold, verify, decline, or cancel orders that appear suspicious.

This may include orders involving:

  • False customer information
  • Invalid or unreachable phone numbers
  • Repeated refused deliveries
  • Unusual ordering activity
  • Incorrect delivery information
  • Suspected misuse of Cash on Delivery services

Additional verification may be requested before an order is processed or dispatched.

8. Pricing or Technical Errors

We make reasonable efforts to ensure that product prices, order totals, and checkout information displayed on https://coolbottle.shop/ are accurate.

However, pricing, technical, or system errors may occasionally occur.

If an error materially affects your order, Coolbottle may contact you to correct the issue or cancel the affected order where necessary.

Because COD payment is generally collected at delivery, no online refund is usually required for an order cancelled before payment has been made.

9. Refunds for Cash on Delivery Orders

If a COD order has already been paid for and a refund is later approved under our Return & Refund Policy, the refund cannot automatically be returned to an original card payment method.

Our customer support team will contact you regarding the available refund method and any information reasonably required to process the approved refund.

Please review our Return & Refund Policy for full refund eligibility and processing information.

10. Order Cancellations

If you need to cancel a COD order, please contact us as soon as possible:

Email: support@coolbottle.shop

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been shipped, cancellation may no longer be possible, and the applicable shipping or return terms may apply.

11. Payment Disputes

If you believe there is an issue with the amount collected for your order or any other payment-related matter, please contact our customer support team first so we can review the issue.

Please include your order number and relevant details to help us investigate efficiently.

12. Changes to This Payment Policy

Coolbottle may update this Payment Policy from time to time to reflect changes in available payment methods, business operations, or applicable requirements.

Updated versions will be published on:

Website: https://coolbottle.shop/

13. Contact & Business Information

For payment questions, Cash on Delivery assistance, order verification, or refund-related inquiries, please contact us:

Business Name: Coolbottle
Business Days: Monday to Friday, 8:00 AM–5:00 PM
Customer Support: 24/7 Hours
Business Phone: +1 386 451 5257
Email: support@coolbottle.shop
Business Address: 604 Aldenham Lane, Ormond Beach, FL 32174
Website: https://coolbottle.shop/
Response Time: We are committed to responding to all inquiries within 24 hours.